June 11, 2010 | Posted by admin
Books and websites are full of free-for-the-taking tips and tricks for a kinder, gentler job search. There are free samples of virtually every kind of cover letter you can imagine – from teaching to taxidermy. Customer service, a wide and varied industry, is no exception to the rule. Advice on searching for a job in this field is every bit as diverse as the field itself. Just because the advice is free does not mean you should take it. A pre-formatted template cover letter will not provide the kind of information a hiring manager is seeking. When looking for a competent customer service professional hiring managers have a strong sense of what a business needs and are looking for a candidate to satisfy those needs. Your cover letter should convince the hiring manager that you are suited for and capable of the job.
All cover letters are on a mission – a mission to spark the reader’s desire to learn more about the applicant. The cover letter is the first thing a potential employer sees and hears about you. It should be a head-turner. Keeping the reader’s attention is necessary if you want them to make it as far as your resume. A good cover letter is just a hint of what is coming. Touch on achievements and experience without providing too much information. Indicate that more details are available in your resume, pressing the reader on to examine the finer points of your work history.
A bold headline that says something interesting about your customer service skills is a top-notch attention-grabber. Headlines like “CUSTOMERS ASK FOR ME BY NAME” or “5 GOOD REASONS WHY I SHOULD WORK FOR YOU” stand out from the boring, impersonal letters that hiring managers are accustomed to reading. If you want your cover letter to stand-up and get noticed right off the bat, cite specific examples to support that eye-catching headline. Let your personal customer service experiences speak for themselves.
Let the hiring manager know that you mean business. Use the first paragraph to establish how you heard about the opening and what you know about the company. Doing a little research on the company’s history and purpose builds credibility. Taking the time to learn about the challenges the company faces and the company’s goals for the future indicates a willingness to go above and beyond the call of duty. Customer service professionals must go out of their way on a regular basis. Proving beforehand, that you are willing to go the extra mile of your own volition, speaks volumes about your work ethic to a potential employer.
Written and verbal communication skills are an important part of any customer service position. Being able to understand the needs of the client or customer should be portrayed in your cover letter. Anticipating what the customer will want takes customer service to a whole new level. Use the content and construction of your cover letter to expound upon your ability to communicate effectively and thoroughly. Read the letter out loud to check for readability and comfortable flow. Consider letting a co-worker read over your letter. A different point of view may be the thing your customer service cover letter needs to be complete.
In the end, the customer service cover letter is an indispensable medium of expression. Allow the hiring manager to get to know a little about you as a person while they consider your prior experience and qualifications. Avoid just copying a sample of a free cover letter as a means to an end. Anything that easy cannot possibly hold up to the scrutiny of a manager that is looking for a first-class customer service professional. Spend the additional time to craft your own original thoughts and ideas about customer service into an appealing format. Make the reader believe that you are the one for the position with a combination of certifiable facts and passionate interest in providing quality service that keeps the customer and the company happy. Let your enthusiasm liven up what could be another submission bound for the not-interested pile of boring, run-of-the-mill applications. When the phone rings and the hiring manager asks you to come in for that interview you will be glad that you did.
Categories: customer service jobs | 
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June 9, 2010 | Posted by admin
In the late 90′s, customer relationship management mainly consisted of just an index file, an answering machine and a telephone. Today, an advanced CRM system has evolved into an Excel spreadsheet and more. CRM systems normally consist of email and/or snail mail, marketing campaigns, contact manager programs, sales tracking program, and multi-media contact center or voice mail system.
A successful CRM strategy doesn’t just mean simply installing and integrating a software package; it also involves a wider approach including modifying business processes based on the needs of customer, training of employees, adopting relevant IT systems and software, and IT services that allows firms to track their CRM strategies.
Good CRM software can help run an entire business by allowing companies to maintain all customer records in one centralized location that is accessible to the whole organization. Front line offices have systems that are set up to collect data from the customers for processing at the data warehouse where data is stored, orders are filled and tracked, and sales data analyzed.
One of the most common causes for customer relationship management system failure is poor data quality, which can be easily avoided. CRM systems are as useful as the information it provides. The old saying “garbage in, garbage out” can be applied to CRM data quality. To ensure good CRM data quality, be sure to input the data accurately; check data entries twice to minimize the possibility of duplication; if there is an error in the provided information or if the information is not complete, then re-establish contact with the customer to recheck the data. Customers generally do not get annoyed at this; instead it makes them more appreciative of the extra customer service.
Categories: customer service Tips | Tags: Customer, Higher, Level, Management, Relationship, Service | Comments Off
June 2, 2010 | Posted by admin
The work at home field is full of scams. If you have spent much time at all looking online for that perfect work at home job you’ve probably seen far more scams than actual jobs. It’s rough out there.
The reason for this is that it’s so easy to set a scam up and have people fall for it. Websites cost very little and a scam can be set up in just a few hours, waiting for the unwary.
If you want to work at home in customer service there are a few things you need to look out for in order to avoid the scams. There are real jobs out there if you can only find them.
No matter the work at home job you want, be careful about paying when you apply. There are a few legitimate companies that do charge for a background check, a practice I personally disapprove of, but it’s something you can also see in outside the home jobs.
Keep in mind whether you’re applying for a job or starting a home business. You can expect to pay to get started in a home business, but not a job. If you don’t understand which a given opportunity is, take the time to find out. You need to know what you’re getting into.
A real customer service work at home job will have some expectations about your working conditions. If you’re going to be working on the telephone, most likely zero background noise will be tolerated. Get a noise cancelling headset, but also have a quiet room in which to work. If you can only work at night when the kids are asleep, so be it.
The challenge most people find with these jobs is that you get paid by talk time, not by the hour, even when you’re expected to remain available for your entire schedule. At times this isn’t a problem but other times it can be a really big deal. Be prepared to deal with these problems.
Very, very few work at home jobs offer benefits. If health coverage is a big deal for you there will be even fewer companies that will interest you. You will often be considered an independent contractor rather than an employee. This has an impact on how you do your taxes and you may have to file quarterly, depending on how the company handles it.
Most companies do let you choose your schedule, but will expect you to stick with your schedule. This is great in that you have the advantages of working at home and being there for your kids, but just as with other jobs you will have to call in if there’s a problem keeping you from working your usual schedule.
Customer service is a great work at home job for many people. That means it can be very competitive and a little hard to get into. But not impossible. Be persistent, be professional, be prepared to work hard.
Categories: customer service jobs | Tags: Customer, Home, Jobs, Real, Service, There | Comments Off
May 21, 2010 | Posted by admin
If you’re looking for a way to keep your list members happier and to see more sales then look no further than customer satisfaction survey software. If your list members are happy, they read your messages, listen to what you have to say, purchase your products and recommend you to friends. That all sounds pretty great, doesn’t it? If you learn to use email survey software you’ll be able to produce these results without any hassle. Keep these tips in mind to start seeing the benefits immediately.
To keep your list members happy and to see more sales you have to know what people expect from you. Your opinion of the strengths and weaknesses of your company may differ vastly from that of your customers and prospects, and that’s where the trouble begins.
Customer satisfaction survey software can help you get to the truth of the matter very easily. The results will provide invaluable insight into how you can improve your campaigns. The questions don’t have to be complicated at all and in fact can be very straightforward. Ask your list questions like:
-What do you enjoy the most from receiving our emails?
-What do you like the least about our communications?
-What would make you happier or more involved with our company?
-What kinds of messages would you like to receive from us?
-What would make you more likely to make a purchase in the future?
-How often do you want to hear from us?
It’s quite easy to come up with the questions you need and as you can see they don’t have to be overly complex. In fact, simpler questions are often superior and asking the same thing in several different ways will help you get more accurate responses.
The more you know about the expectations and desires of your list members, the more adequately you can serve them and convert them into returning clients and customers. The best and simplest way to find out detailed, firsthand information such as this is through customer satisfaction survey software.
Always remember that happy list members put money into your pocket and that’s a goal we all can share. Take advantage of the best email survey software programs to keep your list as happy as possible.
Categories: customer service Tips | Tags: Customer, Happy, Keep, List, Satisfaction, Software, Survey, Using | Comments Off
May 17, 2010 | Posted by admin
Previous products that we have seen from SuperOffice have all taken software to a new level and the benefits that are seen by the users continue to grow and grow. The latest product from the SuperOffice range is no exception and SuperOffice’s flagship product now stands as the Customer Relationship Management software ‘SuperOffice SIX’.
Customer Relationship Management, CRM, as it is known in short, is the matter of identifying, establishing and developing profitable customer relationships. SuperOffice SIX stands as one product on the market today that has a clear CRM strategy. This software is customer orientated and creates a link between the customer and the business processes.
One of SuperOffice’s strong points is the ability users have to take the database with them in an Offline version, and synchronize the changes made back to the central database. SuperOffice also allows you to easily keep track of all interactions, giving a comprehensive overview of all contact-related information. This boosts productivity and promotes company-wide teamwork.
A point that must be considered when gathering data as part of CRM is privacy. Customers want the assurance that their information isn’t going to be shared without their consent. SuperOffice SIX gives you safe and secure software.
SuperOffice SIX works along with MS Office and Outlook Express. It also supports any co-workers your company may have via the internet with a Notebook, PDA or SmartPhone.
Over 250,000 users in 11,000 company’s world wide use SuperOffice SIX above any other CRM software and see constantly see the results result’s of using such a product. This demonstrates that the software is tested, solid and shows that this software supports people with their everyday tasks. The 11,000 company’s that use this software represent a good mix of small, medium and large company’s from a vast array of industry sectors.
One new feature that is noted within SuperOffice SIX is the development of the mini card. This is a feature that is seen at the top right hand corner of the screen and is used as a place to display certain information. What you display in the mini card space is up to you. The content that appears there depends on your business situation and you decide what you want to place there. The mini card aspect of SuperOffice SIX is primarily used to display information such as a person’s contact information or if you need to acknowledge an invitation to a meeting you can do so within the mini card space on your screen. It can also be used for more trivial things such as a place to display a monthly calendar if you need frequent easy access to it.
SuperOffice SIX also looks a lot better than previous software. It has a design philosophy with an ease of use whilst focusing on what is important. The main issue with software shouldn’t be how many functions can be built into it. Software is better for its user if it is designed to perform that tasks that people actually need to perform including marketing, sales and customer care; SuperOffice SIX gives you exactly this.
Categories: customer service Tips | Tags: Customer, Improve, Management, Relationship, Superoffice | Comments Off